Plan your boat trip from Bali

• If your boat is cancelled

  Contact the seller of your ticket. For a Ferryhopper booking, tell Ferryhopper by chat or in My trips: its help pages say refunds are not processed automatically. Ferryhopper submits the claim and the operator makes the final decision. A refund or another trip may apply when the operator confirms the cancellation. A boat that sailed without you does not qualify.

  If you cancel yourself, the operator’s time limits and conditions apply, and Ferryhopper lists a fee of €6 per booking unless you chose a flexible option. Some tickets cannot be refunded. Keep any paper ticket you collected: Ferryhopper asks for collected tickets back before it changes or cancels them.

  These are Ferryhopper’s general help pages, not rules for each boat in Indonesia. For the public ferry or a ticket bought at a harbour, ask where you bought it.

• Reduced mobility

  We found no information from operators or harbours on step-free access or help with boarding. Booking sites disagree: listings for Sanur to Nusa Penida say the boats are not wheelchair accessible, and some Gili listings say they are.

  At Jungut Batu, Mushroom Bay and many Gili landings, boats land on the beach and you may wade ashore. Banjar Nyuh has a pier with pontoons and Rocky Fast Cruise lands at a jetty, which does not mean there are no steps.

  Before you book, ask the operator: does the boat moor at a pier, a pontoon or a beach at both ends? Are there steps or a gangway? Does the crew help you board and carry bags? Can a wheelchair or walking aid travel?

• Flights on the same day

  We cannot say whether a connection will work, and we give no minimum time. Boat and flight are separate bookings, and Ferryhopper states that it is not responsible for costs caused by delays or cancellations.

  After landing, count immigration where it applies, your bags, the road and boat check-in. Before a flight, count the last boat, the road to the airport and airline check-in.

  The sea can stop boats for more than a day: in December 2022, fast boats between Padang Bai and Gili Trawangan stopped for at least 2 days. If a missed flight would be costly, consider a night in Bali before you fly.

  Places to stay in Kuta, near Bali airport (opens Booking.com in a new tab)

  This link opens Booking.com through Stay22. We may receive a commission, at no extra cost to you.

• Finding the departure point

  Your ticket decides. It names the check-in time and place, and a check-in desk can be an operator’s office, not the pier. Most operators on Ferryhopper ask you to collect your ticket at the port, so allow time for that.

  Check whether your ticket names a harbour, an office or a meeting point. If it is unclear, ask the operator before you travel. Where the Bali ports are: Which Bali port should I use?

Luggage and tickets per operator

What Ferryhopper lists per operator. Extra luggage can cost more at the port. Ask the operator about surfboards, bikes and other large items.

Ferryhopper operator data, retrieved 2 November 2026. Conditions can change; check them before you pay.